Technology

Can I take the course on my phone or tablet?

Yes. However, for the best user experience, we recommend taking longer courses on a computer.

Is internet access required?

Yes, an internet connection is required to log in and view your online course. All courses offer a range of multimedia features, and we recommend that you have a good broadband or network connection for the optimal experience.

How can I troubleshoot audio or video issues?

We recommend when having problems with audio or video to check or reset your internet connection, clear your cache, update your browser or try another browser. Additionally, check your speaker/headphone connection and your audio system preferences.

What are the system requirements for accessing a webinar?

All live NAWLA webinars are run through Zoom. You can test your connection here. Recordings are made available in .mp4 format or via a Zoom link.

Purchases

I have a coupon code for a course. How do I enter it?

If you have an access code to use for a course, you will enter the access code to the product in your shopping cart.

Does NAWLA offer refunds for online learning purchases?

Please be aware that online classes are non-refundable – we encourage you to review the class information and our FAQs to determine if a class is right for you before you make your purchase. We are unable to issue a partial refund, so if you have trouble applying a discount code, please reach out to us before completing your purchase. If you’re unsure if a class will suit your needs or if you have questions, please don’t hesitate to reach out to us for assistance at info@nawla.org so that we may better assist you in making a decision. There may be varied cancellation policies for specific events and courses.

What forms of payment do you accept?

We accept all major credit cards.

What types of educational products are available?

There are many options for eLearning. All options are available for viewing and filtering through the Catalog function. NAWLA education consists of recorded webinars, live webinars, and eLearning courses.

Do you receive a certificate of completion when you complete the class?

Yes. If you do need additional proof of completion for insurance purposes, please email info@nawla.org so we can help you further.

Account Management

I forgot my password. How do I retrieve it?

Your login information for the NAWLA Academy is the same as the credentials you use for the NAWLA.org website. If you forget your password, there is a button to reset your password on the login screen.

How do I login?

Your login information for the NAWLA Academy is the same as the credentials you use for the NAWLA.org website. You should be signed into your NAWLA account to access your courses.

How do I define my interests to ensure the most accurate recommendations are displayed under the “Recommended for You" section?

To define your interest areas, please visit the "My Interest Categories" section on the top navigation under "My Account".

How do I register for an upcoming live webinar?

To register for an upcoming live webinar, click the “register” button at the top or bottom of the product page. For paid webinars, you will be directed to complete the purchase, after which the webinar will appear in “My Courses” or “My Dashboard” in the Online Library. For free webinars, you can simply complete the registration, and the webinar will be added to your dashboard.

Can I access a recorded version of a webinar if I missed the live session?

Yes, recordings of live webinars will be available within two business days of the live session. You can purchase a recording by clicking “register” and then proceeding to your cart. After payment is processed, courses will appear within the “My Courses” or your “My Dashboard” in the Online Library.

For how long are courses and recordings available?

All users will have indefinite access to the purchased online courses. Should anything change with product availability, you will be notified. If a product is nearing its expiration date, you will receive a notification before it becomes unavailable. The NAWLA Education Committee reviews courses regularly to ensure the information is up to date and may decide to sunset courses that are no longer relevant or have become outdated.

Where can I find all of my courses?

Go to the “My Dashboard” tab on the left side menu of your screen.

Where can I get more help?

If you need additional assistance, please contact info@nawla.org. You can also create a support ticket for any issue you are experiencing. To do so go to ‘Support’ on the left menu of the platform and complete a support ticket.

Additional Questions?

Contact NAWLA by email at info@nawla.org or by phone at 312-321-5133 Monday – Friday, 9:00 am – 5:00 pm Central Time. We are closed on major US holidays and during the last week of the year.